Junior Executive – Customer Service / Administration / Field Sales (CFS Operations)

Open Positions (3)

• Junior Customer Service Executive
• Junior Administration Executive
• Junior Field Sales Executive

Logistics Industry

Container Freight Station (CFS) / Logistics / EXIM / Shipping & Freight Forwarding

Job Summary

The role is responsible for managing customer interactions, coordinating administrative and documentation activities, and supporting field sales efforts to drive business growth in a Container Freight Station environment. The position acts as a key link between customers, operations, sales, customs, transporters, and internal departments to ensure smooth cargo handling, compliance, and customer satisfaction.

Key Responsibilities

Junior Customer Service Executive

• Handle customer inquiries related to container movement, cargo status, documentation, and billing
• Coordinate with CFS operations for gate-in/gate-out, stuffing, destuffing, and delivery
• Communicate with CHA, shipping lines, and transporters for service coordination
• Address customer complaints and ensure timely resolution
• Maintain customer records and follow up on service requests

Junior Administration Executive

• Prepare and verify CFS documentation including gate passes, delivery orders, invoices, and cargo reports
• Support customs-related documentation and compliance activities
• Maintain data entries in ERP / CFS management systems
• Assist in billing, invoicing, and payment coordination
• Maintain records, MIS reports, and operational data

Junior Field Sales Executive

• Visit potential and existing customers such as importers, exporters, CHA, and freight forwarders
• Promote CFS services and explain operational capabilities
• Support senior sales team in client onboarding and rate discussions
• Collect market and competitor information
• Follow up with customers to increase cargo volumes and service usage

Key Skills & Competencies

• Strong knowledge of CFS operations, EXIM procedures, and customs documentation
• Excellent communication and coordination skills
• Customer-focused mindset with problem-solving ability
• Basic sales and negotiation skills
• Proficiency in MS Office and CFS / ERP systems

Ability to multitask and work under operational deadlines

Qualifications & Experience

• Graduate / Diploma in Logistics, Supply Chain, Shipping, or related field
• 1–5 years of experience in CFS, ICD, freight forwarding, or shipping industry
• Freshers with relevant logistics education may be considered